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Amit Gandhi

Why Is Everyone Talking About App Monitoring with deeper transaction traceability

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Application monitoring with deep transaction traceability is critical to business success today. Parkar NexGen Cloud Platform works with market-leading IT Ops and AIOps tools to automatically monitor and analyze every single user transaction, all the time. All relevant metrics, environment changes, and application deployments are shown in real-time.

A whole lot of applications that we use today are multi-tiered and operate using myriad systems. So there is a heavy reliance on those such as application servers, databases, messaging systems, external web services, etc. that makes it critical to have deep-dive monitoring for a better grip on your transactions and business so to speak.

We’ve already discussed microservices application monitoring in our earlier blogs. It’s time we critically evaluated it from a transaction traceability point of view.

Why is deep transaction traceability so important?

In an environment where business transactions set the tone for application management, an advanced ‘tag and follow’ approach across servers becomes necessary. It gives you visibility to see how distributed business transactions are being executed and also the necessary clarity to identify problems and eliminate bottlenecks.

There are solid benefits to tracking business transactions. Firstly, it helps you identify SLAs and secondly, it allows you to discover your application’s performance baseline. It helps you pinpoint the exact location where problems occur to troubleshoot them and improve performance. This helps reduce the turnaround time as well as downtime.

Today, all modern applications are multi-tiered and may involve JVM or CLR tiers but there are those that can have a single application tier too as in the case of Java/.NET. So when we talk about tracing transactions, we are essentially tracking down a complete log of information that details even the smallest interaction between application systems. By doing so, we give you a complete synopsis of the transaction so as to give you complete data to help you diagnose failed or latent transactions. Such a detailed record helps isolate transaction issues and remediate them immediately.

Tracing capabilities should, therefore, offer a bird’s eye view of the transaction irrespective of whether it’s a single-tier or cross-tier or multiple tiers.

Deep dive monitoring

Deep dive monitoring will further lead us to trace a particular node or tier that is slow and investigate why it is slow. Most platforms require deep-dive transaction data to arrive at more conclusive findings. With underlying infrastructure getting more evolved and complex, it is becoming more and more important to get end-to-end visibility of transactions that occur during regular operations.

As per a survey by Riverbed, 98% of business decision-makers identify the need to optimize digital performance as a crucial aspect of business performance, but the irony is that very few of them manage application and digital performance well. The survey further states that almost 80% of the respondents have pointed towards poor performance impacting digital services at least once each month.

In an era of cloud, containerization, bring your own device (BYOD) and modern application architectures, it has become critical for technologies to deliver uncompromised services to end-users and consumers. The truth is that great customer experience can be created only when you know what they actually experience during business activity. For the same reason, it is important to know their transactions with every application.

What we need is the ability to see and analyze them at any given time. The metrics and deployments should be shown in real-time and there should be no blind spots or gaps. Parkar with its NexGen platform offers pre-configured dashboards that display all relevant metrics giving a clear understanding of SQL statement and code level. This helps manage and monitor an entire application stack effortlessly.

Fig: application performance management should include these

There will be many other things too. The key is to follow every transaction end-to-end and drill into services and components that are evoked with every user interaction. This helps analyze response times and the impact of methods and database statements on user experience. Parkar NexGen Cloud Platform helps you get a clear idea as to how you are using your environment so as to have a better grip on productivity and efficiency.

Deeper visibility

Isn’t that just what you need when something goes wrong suddenly and you have no idea what happened? Unfortunately, not all tools give you the visibility that’s needed to spot and solve issues right away. Parkar with its extensive experience has worked with a wide range of customer problems to understand what it takes to create sound solutions.

Just the way your physician would have no idea what’s wrong with a part of your body by merely looking at it unless it has the necessary diagnosis reports, an APM tool also would not be able to attain much without proper investigation and analysis of the root cause of a problem. For deeper visibility, it is important to follow every transaction across every tier.

Parkar with its amazing NexGen capabilities helps you achieve the following:

Let’s delve into each of them one by one.

End-to-end visibility – Be it CPU Time, Execution Time, I/O Sync, Total Time or Wait Time, it measures everything. The same goes for method arguments and return values without which it would be impossible to analyze. Errors and exceptions, database execution, etc. are other aspects that need to be factored in too in order to know what’s happening in your environment. The platform offers all of these promptly and perfectly.

Every transaction covered – Whether it’s one issue or multiple ones, you are going to need the smallest detail for a thorough investigation. Mere aggregations and samples are never enough; what you need is each and every transaction. Parkar ensures full coverage of your transactions- every single one.

Easy to share – Considering the fact that enterprises operate in teams, it becomes important that observations be shared. Parkar allows you to share and analyze the failing transactions offline.

Consistency in information – It is important that there is consistency in the tools used and information shared. This helps avoid any form of miscommunication. In fact, it helps strengthen communication ensuring that all teams get the same information and solutions at any given time. So whether it’s the production team or developers, you can rest assured they are working on the same data.

Probable root cause automation – The platform ensures that both DevOps and ITOps teams have automated workflows to enable faster Mean Time to remediate incidents quickly. Public cloud services are a good example of the use cases the platform benefits. It analyses patterns, old scenarios, proximity and linguist of alerts to arrive at the causes and thus helps enterprises save time and resources.

How transaction monitoring works

Supervised machine learning techniques are used to evaluate the workflow of operators and the feedback they provide within a neural network. Alerts in combination with this feedback become the basis of analysis of real-time data. Alerts are then categorized to differentiate the casual ones from the critical ones.

Fig: Immediate benefits of Parkar’s platform

The Parkar edge

When one of the largest companies in the consumer internet space approached Parkar to help them manage their humongous volume of customer helpdesk calls, Parkar was quick to develop a custom integrated solution with leading AIOps platform that relied on AIOps algorithms to correlate events and get to the root cause.

As a client that was hassled by the overwhelming number of alerts and tickets, siloed teams and absence of context when an incident took place, finding a solution that too immediately seemed like the obvious thing to do. For the same purpose, Parkar aggregated and merged different events by determining certain rules and keys. Parkar integrated AIOps platform with APM, NPM, CMDB and other event sources and developed custom scripts and runbooks as an immediate remedial action.

The results were tangible.

Summing up

If productivity and agility are what you are looking for, look no further than Parkar. The type of data may vary but you will always require excellent transaction monitoring capabilities to improvise user experience. Merely having a solution that tells you a particular transaction is slow is not enough. You need to understand the ‘why’ and ‘where’ too along with ‘who’ can fix it to understand the bigger picture.

Parkar extensive and in-depth experience can help you address challenges and overcome problems associated with app monitoring with deeper transaction traceability.

Allow us to understand your environment and infrastructure. Rest assured, the perfect solution is just a call away.

Upgrade Your Monitoring Strategy for Microservices

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Companies simply generate too much data for humans to monitor, so intelligent monitoring is crucial for IT incident management. Our platform covers every aspect of your business: accurately detecting anomalies, automatically surfacing important events from noise, alerting Ops teams to potential crashes, reducing MTTD and MTTR, and freeing people to focus on mission-critical tasks. When issues are resolved quickly and accurately, everyone is free to focus on core tasks and key business objectives.

Upgrade Your Monitoring Strategy for Microservices

Monitoring undoubtedly has always remained at the forefront when it comes to managing any IT system. But if we had to compare monitoring microservices to monitoring monolith applications, the challenges are pretty unique. As a single executable or library, a typical monolith system will have different points of failure and dependencies and therefore will greatly differ from traditional microservices architecture.

To understand the difference, it becomes imperative to understand what monitoring is all about and the unique challenges that it brings along while building a strategy. So let’s get down to know it better.

Understanding the ‘why’ of monitoring microservices

To begin with, there is no denying that the monitoring requirements of microservices-based applications are intensive. Tracking them requires collecting and correlating data from different services. It, therefore, becomes critical to understand what kind of data are we looking at, what monitoring tools are we considering and how can they be leveraged to publish, gather and store monitoring data.

At the core of the monitoring philosophy lies the fact that applications are likely to fail due to the nature of their complexities and the knowledge that all systems have a strong probability of failing. Also, the fact that system performance is not binary means that complex systems including monoliths are likely to get into a degraded state that can lead to very costly but inevitable failures. However, the right monitoring of microservices can ensure the good behavior of the systems and in turn notify operators well in time when they reach the degraded state to avoid a total failure.

Every service provided, whether internally or to external clients, will come with an agreement and only monitoring will help us determine if the Service Level Agreement was honored or violated. Not to forget the fact that monitoring systems over time produce valuable data that can be used in a number of ways for improving service performance.

This data will help operators look into details pertaining to performance as well as failures to analyze and pinpoint the exact patterns leading to system failures. So if you have sufficient data to prove that a new deployment has frequently led to total system failure, you will know that it is the deployment process that needs to be looked into critically.

Precisely why application performance monitoring or APM has become a huge market in itself and the range of APM tools available today is simply overwhelming. The best ones are being deployed to publish, gather and store metrics data which in turn is used by operation teams, development teams, and others for analytical purposes. The right APM tools help them shift through data in real-time to get a bird’s eye view of events that can be monitored via dashboards.

Microservice monitoring

Microservices architecture is a methodology where the application is divided into a set of smaller services, known as Microservices. It is based on proven software engineering concepts around agility, APIs, and Continuous Integration (CI) continuous deployment (CD). Complex workflows are orchestrated through a series of microservices that correlate and interact to carry out the necessary tasks or units of work. There will be constant communication among dependencies, be it a disk or a database or something else, and this communication will be the reason for both its success as well as failure. Till such time that all dependent resources are performing as expected, things will go on smoothly like clockwork. But a failure of any dependency will lead to a degraded state of performance and a possible system failure.

It is therefore important to ensure that the microservices architecture is robust and addresses all concerns pertaining to dependencies and their interaction in an efficient manner. Needless to say, the monitoring has to be sound from development as well as an operations point of view. So development teams are expected to incorporate instrumentation during the design phase while operations teams are expected to utilize their skills to build and support infrastructure to collect and collate data at a granular level.

The data so collated can be used to address issues and identify patterns that lead to degradation and failure.

Monitoring Metrics and Events

When it comes to monitoring microservices, there are quite a few metrics to consider. Monitoring being a process of reporting, gathering and storing data, you need to first decide what data is useful for you. The size of the architecture will also matter. So, large systems will produce massive data about their behavior within a short span of time. Processing the massive gigabytes of data and creating alerts to rise above the noise is a herculean task so to speak. Planning, clarity of thought and execution and determining the metrics to be monitored are the key here.

Parkar NexGen platform excels in all these areas with solutions that are meant to keep you on top of your game.

Monitoring collected

Fig: DataDog: Monitoring 101: Collecting the right data

 

So let’s take a look at the various metrics in detail.

Application metrics 

Very specific to the application you are using, every time an application accepts user registrations, you would want to know how many was it able to process and complete in an hour. An insurance company might want to know how many forms were verified in a certain period of time. So if the number of forms verified in an hour drops down considerably as compared to the previous hour, it is obvious that an anomaly exists. The right monitoring will help you detect it and fix the problem to attain optimal efficiency and productivity.

Platform metrics 

These metrics are way more important than you would imagine. It can give you a solid grip on your performance if you handled them well. Imagine knowing the average execution time for the fastest as well as the slowest database queries, the number of requests received per minute, the average response time for each service endpoint, the success or failure ratio, and the overall system performance. Together, they create a dashboard that creates an exact picture of both performance and behavior, and how they contribute towards the overall success or failure of the system.

Recording events

Operations teams are well aware of the fact that new deployments can be highly disruptive. We are aware of the fact that all systems are vulnerable to outside forces. And the correlation between new deployments and system failures is well known. Precisely why, modern enterprises are extremely particular about logging these deployments along with those pertaining to scaling events, configuration updates among others. Once these details are recorded, it becomes easier to understand system behavior.

“Performance analysis vendors are responding to new challenges in monitoring systems with innovations including the wider adoption of Artificial Intelligence and Machine Learning. Action, not just reaction, is key to Coolness,” Gartner writes in a 2019 report.

Says Daan Teunissen, CEO StackState, world’s leading monitoring AIOps platform for hybrid IT, “This is a solid validation of the rapid change we see in the IT operations landscape with the fast adoption of new infrastructures, including hybrid clouds, containers, and microservices. As organizations move towards these highly dynamic architectures, the requirements for monitoring change dramatically.”

The right approach to microservices monitoring & monitoring in general

Monitoring alone will not suffice when it comes to digital business challenges and would, therefore, call for observability too. This means just about everyone – including product managers, developers, operation teams – will cultivate a culture of observability and understand how their new service, function or code is going to be monitored, and how will they leverage data to monitor a function, feature or service. Asking how a feature or function can be made more observable for better monitoring is crucial from a monitoring perspective.

Full-stack coverage

When it comes to mapping customer experience, it is important to have greater visibility into the stack. The more context-rich data you have, the better it is to drive decisions. So rather than just knowing what’s going on, you are able to drive the right intelligent action too, that too automatically. This helps in instant scaling of infrastructure resources irrespective of the environment.

Microservices monitoring the Parkar way

The best monitoring is the one that gives you an explicit graphical display of relationships across elements within the architecture that can help enterprises foster the IT and business landscape in a more organized manner.

With Parkar NexGen Platform, it’s a collaborative workflow to boost the collective monitoring, Intelligence of your IT Operations and DevOps

Reference

Fig: Reference moogsoft.com

When issues are resolved quickly and accurately, everyone is free to focus on core tasks and key business objectives.

Parkar helps you identify the root causes faster giving you meaningful insights into both IT and business parlance through its NexGen platform. What’s interesting is the predictive analytics it offers at any given time.

highpoints NexGen Platform

What it actually monitors includes systems, infrastructure, networks, containers, applications, databases, web servers, multi-location services, cloud-scale monitoring, log consolidation, event correlation, and APIs. The platform offers complete visibility across all the data streams and ensures shorter build times for rapid deployment. Unlike in the past where apps would take several months to release, Parkar helps you do so in a matter of just a few days.

Parkar has a solution to every problem; just that we never perceive it as a problem but simply as an opportunity to scale up and offer better and more resourceful solutions.

If you are looking for production-ready microservices, we’ve got you covered.

In closing: Cover Every Aspect of Your Business

We are living in an era where technologies, solutions, and experiences have begun to converge. It’s time we maintain high monitoring standards to eliminate failures and improve business outcomes.

Companies simply generate too much data for humans to monitor, so intelligent monitoring is crucial for IT incident management. Our platform covers every aspect of your business: accurately detecting anomalies, automatically surfacing important events from noise, alerting Ops teams to potential crashes, reducing MTTD and MTTR, and freeing people to focus on mission-critical tasks.

Real world results

faster integrations using Parkar NexGen Toolkits

Achieve faster integrations using Parkar NexGen Toolkits

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Today, there’s an API for practically everything you need to do. APIs are the enablers, whether you are driving integration, automation or agility. According to Gartner, 65% of global infrastructure service providers’ revenue will be generated through services enabled by APIs by 2023, a significant jump for the very modest 15% in 2018. It further goes on to say that APIs have helped enterprises generate good revenue; Salesforce generated 50% of its revenue from APIs while eBay stands at 60% and Expedia at a whopping 90%.

Achieve faster integrations using Parkar NexGen Toolkits

As we see a rapid progression in an era of digital transformation, devices continue to get smaller. Not surprising then, the applications running on them are evolving too – changing in nature, form, and function. The changing enterprise software landscape now calls for sophisticated Application Programming Interfaces (APIs) to integrate with back-end business processes and systems of records effortlessly.

After discussing healthcare digital transformations at length in our previous blog, we now delve deeper into the world of API and how you can leverage them perfectly using Parkar NexGen Toolkits. So let’s understand where API stands today. API management is being looked upon as a critical step towards going completely digital. The API marketplace is buzzing with solutions trying to help organizations tide over challenges in seeking customer information, conducting business transactions and making integrations with back-end processes easy and simple.

The need for API

The right API tools go beyond technology to interweave the human aspects along with business goals. The rationale is to build a connection between producers and consumers and ensure that the connection does a bit more than it intended to, helping enterprises create a seamless customer experience and work towards creating better solutions.

To know what we mean, look at companies like Apple and Netflix. They reinvented their businesses time and again not just keeping pace with the changing and trending market needs but also managed to become extremely popular with time.

As Apple CEO Tim Cook puts it, “We weren’t first on the MP3 player; we weren’t first on the tablet; we weren’t first on the smartphone. But we were arguably the first modern smartphone, and we will be the first modern smartwatch—the first one that matters.”

These companies bust the myth that only start-ups stand at an advantage and the traditional ones often fail to ride the digital wave. Of course, they do not carry the baggage of traditional ways of operating businesses but still, every enterprise’s lifespan largely depends on its ability to create new products and services and how effectively they serve their customers. In that sense, the traditional enterprises are data-rich and have a robust infrastructure that helps put a lot of things in perspective. This is where APIs come into the picture.

The sheer variety of available APIs is so extensive that it has become overwhelming for enterprises to choose the right ones for their business. The API security survey by Imperva suggests that companies on average manage 363 different APIs and two-thirds (69 percent) of organizations are actually exposing APIs to the public and their partners.

Today, APIs differ in technologies, and also the environment they are deployed in differs to a large extent. Cloud, serverless, data center, containers, etc. make for very challenging environments and diverse standards such as RPC, REST, SOAP, Socket, etc. call for unique but versatile APIs. There is a certain level of difficulty faced by enterprises in choosing the best ones that can be easily used by developers, product managers, and analysts while accessing both data and enterprise infrastructure. Parkar NexGen Toolkits have made a significant difference in the way enterprises think and operate and most importantly, integrate.

The proliferation of APIs

A 2018 report on API  integration compiled on the basis of data collected from 44 countries and 6 continents suggests it takes more than 60 days for the average API integration to build out and about 24% took more than 3 months for the same. The report also went on to explain that the evolving API integration also made it evident that not all API consumers were created equal. Different devices would necessitate modification of data objects, security measures might need a bit of tweaking and composition may require considerable alteration.

The report underlined this diversity by citing Netflix as an example.

So a desktop browser may require different things as compared to a mobile application or a smart television in terms of features and functionality. To optimize the API experience for app and device, an additional layer, or mediation on top of its existing API platform was added. And we are talking about 2018 here.

A lot has changed since then. API mediation is no longer new and now often used for enriching experiences.

Today, there’s an API for practically everything you need to do. APIs are the enablers, whether you are driving integration, automation or agility. According to Gartner, 65% of global infrastructure service providers’ revenue will be generated through services enabled by APIs by 2023, a significant jump for the very modest 15% in 2018. It further goes on to say that APIs have helped enterprises generate good revenue; Salesforce generated 50% of its revenue from APIs while eBay stands at 60% and Expedia at a whopping 90%.

The API construct

The benefits cited above are just the tip of the iceberg when it comes to underlining everything APIs can do. APIs are typically grouped into functional areas, capabilities and other categories to give enterprises a better grip on their usage. Right categorization is critical to ensure optimal usage. APIs should be such that they can be reused as required. APIs are both internal – the ones visible to and consumed by internal clients only, and external – the ones consumed by external clients including partners and long-tail app developers.

A connected enterprise rests on an API hub. While it is important for teams to easily discover and connect to the APIs that exist within the enterprise, it is also important that the API hub be self-service and easily accessible to all. This should include a set of customized access rules for other groups and individuals too depending on the role they play with respect to the enterprise. API hub should essentially break down the data and engineering silos so as to help the roll-out of new products in a more efficient manner, thus reducing their time to market.

When on the topic of API integration, one must understand that it’s all about adopting the best-of-breed apps and systems to deliver personalized experiences by enabling smart, agile integrations. In a consumer-driven market, this is important. The tools you use should be flexible and allow you to change integrations as often as you want.

Unlike traditional settings where the good ones were often built-to-last, the modern ones are more stable yet dynamic. Considering the fact that apps, processes, and workflows are perennially changing, having flexible integrations is the key to both success and survival.

Parkar endeavors to facilitate faster, smoother integrations with its NexGen toolkits made available via its open-source NexGen platform.

API economy

A realistic evaluation of assets now puts ‘data’ on top of the list of assets an organization possesses. A study by Massachusetts Institute of Technology (MIT) confirms, “Data is now a form of capital, on the same level as financial capital in terms of generating new digital products and services. This development has implications for every company’s competitive strategy, as well as for the computing architecture that supports it.”

Needless to say, if APIs are the doors to these assets, they also provide the coveted opportunity to enterprises to monetize them. As Bernard Harguindeguy, CTO – Ping Identity, rightly puts it, “The prospects for the API economy are exponential. APIs are creating powerful ways for businesses to streamline how they engage with partners and together deliver new generations of applications that empower consumers with more services and options.”

In an environment where APIs allow different systems to talk and communicate, API owes much of the interest it garners to secular growth in cloud computing and the subsequent need for integration that stemmed from it. The Uber app, for instance, is a classic example of what APIs can achieve. Especially when time means everything, APIs enable companies to build products and services that would otherwise be extremely time-consuming to build.

Enterprises are leveraging the API economy to break down silos and push innovation like never before. Parkar helps such enterprises leverage the API marketplace effectively and increase revenue, extend customer reach and stimulate innovation. Parkar NexGen toolkits with WSO2 enterprise platform, allows organizations to convert existing raw data currently residing in siloed system into consumer-centric APIs to build innovative products.

Parkar NexGen in healthcare

So when a major healthcare provider came to Parkar in pursuit of better visibility and insights into patient data, Parkar had all the right tools and solutions to help it attain its goals. The impact of open, standardized APIs is already well known and all those who have used them have been raving about its incredible benefits. This particular client was keen on building an AI-based decision support system that is perfectly integrated with third party intelligence systems via API so that they could leverage the available patient data more constructively to make good business decisions and improve the experience for all concerned. The data from EHR/EMR systems were required to be aggregated into more patient-centric APIs for this purpose. With Parkar NexGen, what it achieved was an open API interface, aggregated data, and  Custom portal. Not to forget the stress-free experience in achieving them.

In closing

The faster API integration is just what you need to connect the many components of your tech stack so that they interact and connect well. It would not only help automated workflows seamlessly transfer data but also reduce manual labor and enhance agility. For all this and more, you can count on Parkar NexGen toolkits.

Parkar brings your closer to technological solutions with a collaborative approach to help you improve business outcomes. With fruitful partnerships, it now serves some of the top corporations globally. Its NexGen platform is already helping organizations map their digital transformation and modernization journey. Parkar has agile frameworks and advanced technological solutions to help you attain your business objectives.

Request a demo today. You are just a call away from better revenue and incredible outcomes.

Healthcare digital transformations using retail digital innovations – Parkar NexGen Platform

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“Digital transformation is fundamentally about improving patient experience,” says Michael Monteith, CEO of Thoughtwire. It underlines the importance of technologies in transforming not just the business for healthcare companies but also the quality of care and services they provide. Simply put, digital transformation is the integration of digital technology into the way an organization communicates with patients, regulators and other healthcare providers leading to results that are sometimes radical. While processes evolve and experiences improve, they also disrupt the pre-existing and pre-established norms of healthcare. The number one reason many great digital transformation initiatives fail is largely due to the fact that they focus on point problems and not on technology that can provide great experiences. Precisely why, those like Parkar, pay great attention to finer details to ensure that technology is optimized to offer the best experience ever.

Healthcare Digital Transformation Statistics 

Successful digital transformation necessitates a change in culture; one that encourages new methods of working, new ways of thinking and ensures that everyone consciously works towards building effective channels of communication with patients, providers, and regulators. Despite this, a 2018 survey indicates that as opposed to 15 percent of industries that have gone digital, just about 7 percent of healthcare and pharmaceutical companies are going the digital way.

“If you don’t have the IT train on the track, you can’t transform,” says Judy Kirby, CEO of executive search firm Kirby Partners in Heathrow, Fla. “So, you’ve got to do that first, you’ve got to do it well, you’ve got to do it exceptionally.

Healthcare Digital Transformation – Key questions for consideration

You need to look at the bigger picture to understand what you as an organization wishes to achieve and then see how different processes can be aligned in a way that they contribute collectively towards helping you achieve those goals. What you are doing now or how things should be done should help you decide how you want to leverage the technology and not the other way round. Technology should add value and acceleration to ‘how you are doing things now’

Questions you must ask:

  1. How well are we addressing patient concerns and how effectively are we providing patient care and support?
  2. Is there a way to service them in a better, more satisfying manner?
  3. How well are we utilizing employee skills to ensure their role matches their unique skills and interests?
  4. What kind of skills do we want our employees to build or hone?
  5. How can we optimize our processes to ensure the highest quality care?

You could ask yourselves all of the above or engage with a technology platform such as Parkar’s NexGen to ensure that everything is already factored in and solutions provided address these concerns incredibly well.

Prepare for Digital Transformation, as a culture

One thing you must get comfortable with is change. It’s about willing to be uncomfortable to do things that usher in a fresh approach, a fresh perspective and eventually a whole new level of experience.

As Dion Hinchcliffe rightly puts it, “Almost daily, the industry witnesses data points in the tech media that show us that we are currently at a high watermark for technological innovation. In this hyper-competitive yet nearly flat operating environment that organizations face today, the pressure to keep pace and deliver a wider range of digital capabilities has never been greater.”

In order to prepare yourself to offer great customer experience, you must:

  • Relook at the organization’s current state of readiness and the willingness of teams to change and adapt. Frontline staff, clinicians, management teams and all caregivers should be willing to change for the better to deliver beyond expectations.
  • Encourage a culture of change and continuous improvement by challenging the way things are in the present and do better.
  • Mistakes should be perceived as stepping stones and lessons should be learned. Failure should therefore not be punished. It should be looked upon as a by-product of experimentation that will help you pinpoint the things you should not do.

Create a Plan for Healthcare Digital Transformation

Once you do your homework and are done with the initial assessment of the preparedness of the organization, you need to look at how the community perceives it. You need to understand the expectations of your patients to serve them better.

Once you have answers to all these questions, you can then devise a plan.

Simply ask for feedback, especially from employees and patients. Only then would you be able to keep your initiatives on course and tide over roadblocks if any. Feedback must be in real-time to understand exactly where modifications are required.

No matter how good a plan is, it will succeed only when everyone concerned is on board.

Now that you have created a culture of change, you need to move on to embrace retail innovations that will drive your goals further. An old research by Pew had quite set the tone for better breakthroughs and initiatives in digital transformation in healthcare. According to the research, 1 in 3 American adults have gone online to understand a medical condition.

It further stated that:

  • 59% of US adults go online for health information in the past year
  • 35% are online diagnosers who have gone online looking for a medical condition they or someone they know may have
  • 53% discuss with a clinician about things they learned online
  • 41% got their condition confirmed via a clinician

Meeting patients where they are: Learning from Retail Digital Innovation

The healthcare industry is fast moving away from a typical monolith hospital setting to offer greater convenience to patients. Research by the Advisory Board – healthcare consulting firm suggested that from 2006 to 2016, inpatient hospital visits had gone down to just 6% while outpatient visits had surged to a good 20.4%, and predicted a further drop of 3.7% in inpatient visits and a rise of 58.% in outpatient visits in the next ten years. Needless to say, healthcare facilities unanimously are working towards increasing their outpatient market share.

The focus was largely on offering:

  • A more convenient location
  • Relaxing environment
  • Consistent branding

These three factors now form the core of retail.

The following are retail innovation trends that are now defining customer experiences in the healthcare segment.

Fig: Retail Innovation trends that are now defining customer experiences in the Healthcare Segment

Telemedicine 

The number of telehealth patients rose from 1 million in 2015 to 7 million by 2018. Telehealth technology is taking quality healthcare to the most remote locations thereby bridging the gap between good healthcare and the patients seeking it. So if you cannot afford to actually go to a different city or country for the best cancer treatment, telemedicine enables the specialist to connect with your doctor digitally to give you the same care and guidance irrespective of geographical constraints.

Artificial intelligence

Artificial intelligence has enabled faster treatment. AI and deep learning have made CAT scans up to 150 times faster as compared to human professionals with an ability to detect acute neurological events in just 1.2 seconds. What you get is precise on-the-spot answers without waiting it out in concern and confusion. Artificial intelligence also enables faster trials and better medicines thanks to its ability to determine the most effective pharmaceutical compositions.

Blockchain

Those who have changed doctors in the middle of the treatment would know how frustrating it is to keep a tab on all developments and maintain records. Blockchain, however, ensures seamless data transfer offering complete medical history to doctors and specialists to treat in the best possible manner. Also, it eliminates data security issues and helps hospitals and insurance companies save big on data protection.

AR & VR

Together, AR and VR can help Alzheimer’s and dementia patients retrieve memory by taking them to a time or place in memory via a sound or experience from the past that was important to them. This is how digital transformation is altering the healthcare landscape in the most rewarding manner. Imagine, taking people back to their childhood or early years and helping them revisit experiences to think better and remember what they had lost touch with.

Digital twin

When healthcare providers want to experiment with ‘what if’, digital twin allows them to recreate the physical environment to test the impact of potential change by experimenting on a virtual version of the person or device. Digital twins now offer greater insights and are helping improve healthcare procedures in a big way.

Parkar NexGen Platform in the healthcare scenario

Always being at the forefront of things, Parkar uses a recommendation engine to ensure care that is personal, proactive and prompt. Remember how fast Amazon comes up with recommendations when it understands you and your requirements? Our recommendation engine relies on big data and predictive analytics to help patients with solutions and diagnoses on the basis of their case history. While doing so, we ensure that our recommendations are approved by the best healthcare specialists.

We’ve built our recommendation system using prediction and recommendation with the help of a dataset of patients’ case history, expert rules, and social media data to train and build a model that is able to predict and recommend disease risk, diagnosis and alternative medicines. All the predictions and treatment recommendations are approved by physicians.

Those who have used our platform have experienced:

  • Fast, reliable results
  • High conversion rate as compared to non-personalized products
  • Greater patient satisfaction
  • Improved personalization for the digital channels

Fig: NexGen Platform Value experienced by customers in healthcare organization

Parkar NexGen Platform – The Digital Transformation Accelerator

Digital transformation is inevitable to help provide the differentiated and much-needed customer experience.

While the right culture, service quality, organization skill is critical to successful transformation journey, technology is the enabler.

Retail digital transformation has been driven by innovations around technology like Artificial Intelligence, recommendation engine, blockchain, AR&VR, etc.

The healthcare industry can take cue from the retail innovation and apply them to healthcare to help give good patient care experience.

Parkar is all about innovation and improvisation. Through its NexGen platform, it endeavors to offer better solutions and results to its customers. No matter where you are, all you need is a Parkar edge to succeed.

PARKAR NeXgen Paltform

Production-ready Microservices simplified with Parkar NexGen Platform

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A lot of organizations end-up facing scalability limitations and development velocity comes to a screeching halt. This is the time when they adopt microservice architecture. It is also often the most natural progression for evolving software applications.

In our previous blogs, we defined a microservice architecture and what goes into its making. The key aspect, however, is to ensure that microservices are production ready.

Let’s delve deeper into what production-ready microservices are all about.

True spirit of microservices  adoption

Despite the fact that software systems often embrace microservices as the next major step towards evolution, it is important to remember that they were not built keeping a microservice architecture in mind.

This, in turn, causes problems and hiccups – both organizational and technical in nature.

So what happens at the organizational end?

Well, what you get is isolated teams working on their own set of microservices with zero lack of awareness of what the other teams are up to. Not to mention, the lack of trust between teams who have no idea how other microservices that support their own service are as reliable, stable and scalable.

Having a dedicated staff for operations management in microservice ecosystems will not always be possible. During such times, developers need to step forward and take charge of operational duties for their microservices. It goes without saying that most would be unfamiliar with the tasks and may also be reluctant to do something they have no idea about. As such, organizations need to initiate a lot of cross-team collaboration to ease out things at their end.

Likewise, there are challenges on the technical side too.

There would be compatibility issues between microservices. This would be largely because their functionality was never really defined when the decision was taken to split the monolith into microservices. This may cause a blurring of boundaries and overall communication with respect to collaboration and understanding of each other’s roles.

quote_communication structure

In addition, for a thriving microservice architecture, it is important that the microservices are extremely refined. This is an important consideration for organizations that are used to running monolith applications and often tend to overlook its significance.

Transitioning to production-ready microservices

Developers need to hone their skills to handle operational tasks well. While it is easy to split dev and ops duties in a typical monolith environment and manage both via separate teams, microservice architecture does not really give you that luxury. And in a way, it’s better that way.

There will be a multitude of microservices within the architecture and dual-staffing these for developers and ops engineers do not really serve the purpose from an organizational perspective. Not to forget the fact that devs move so swiftly in a microservice architecture that having operations engineers to run the services does not make any sense whatsoever. The devs take charge and drive the microservice architecture, they being the ones who know how to run it best.

Also, the organization needs to work hard towards building an application platform infrastructure that’s stable, reliable and sophisticated.

The cost factor while transitioning from Legacy to Microservices Architecture

It becomes necessary for organizations to justify the overhead while transitioning from legacy to microservice architecture. Having said that, companies should do the groundwork mentioned above to ensure they are good candidates for microservices.

In situations where the application is complex but the functionalities are well-defined with very clear boundaries, microservices work incredibly well.

There are situations however wherein an application reaches a point where scalability becomes an issue. These limitations often pose a serious threat to performance and stability, hampering developer velocity in a big way. In such a scenario, which is far too common, it makes sense to bring in microservices and justify the cost without which it would be impossible to scale the application.

Deploying production-ready microservices

You can simply wrap a microservice with all dependencies into a container and deploy it as needed. So you could deploy it on-prem, cloud or any operating system as per the requirement.

Having packed all the runtime dependencies together, you don’t have to worry about runtime environment factors that could lead to costly deployment failures that may occur during deployment in different environments.

This reduces the operational cost to a great extent and instills greater stability. The good thing is that you can repeat deployments of multiple microservices and keep a tab on all of them with the right microservices platform.

Parameters determining production-readiness

There are certain parameters in place or standards that organizations adhere to, in order to ensure the successful adoption of production-ready microservices. Production-ready microservices are often well-equipped to handle any catastrophe and are reliable, scalable, fault-tolerant and stable.

PARKAR_NEXGEN_PLATFORM

Fig: Parameters determining Production Readiness of  Microservice(s)

 

Let’s look at the most important ones:

  1. Reliability – Organizations need to develop and deploy microservices that can safeguard systems against dependency failures.
  2. Performance – The critical components must be studied and deployed to ensure greater efficiency and scalability.
  3. Fault tolerance – It is impossible to prepare microservices to fight catastrophes unless you push them to fail in real-time.
  4. Monitoring – You need to monitor and log, and study key metrics. On-call procedures and alerts should also be looked into.
  5. Documentation – Mitigate trade-offs like organizational sprawl and technical debt that are often part and parcel of microservice adoption.

 Why Parkar’s NexGen platform?

Often, the frustration and confusion arises from a lack of clarity around microservice architecture and calls for a better understanding of what entails the adoption of microservice architecture. If you think merely putting your application in Docker containers is equal to having microservice architecture, nothing can be further from the truth.

Typically, the microservice architecture can be split into four layers that comprise hardware, communication, application platform, and microservices.

Although the ideal scenario necessitates concerned teams to understand them well, the functionality of Parkar’s NexGen platform makes everything a lot easier.

Using our NexGen platform, from discovery to roadmap to delivery, it’s a 24-week process of application transformation.

NexGen process and technology involves automation, containerization, and microservices to truly transform our client’s journey from legacy to serverless. They get greater agility and flexibility as the Parkar NexGen Platform significantly reduces the migration and development efforts.

PRODUCTION_READY_MICROSERVICES

Fig: Why Parkar NexGen Platform?

A robust microservice architecture factor in all the above concerns in development as well as operational contexts. So, the development teams get clarity at design time while the operations teams build and support the necessary infrastructure to gather data reported by applications and platforms.

When an application is built with the Parkar NexGen Platform, it is quick to spot anomalies and prevent failures way before they occur.

Broad benefits of Parkar NexGen Platform

There is a reason why our customers trust us. Everything about our platform is conceptualized keeping the constant need for speed in mind.

NEXGEN_PLATFORM

 

These are the things you can expect from our innovative NexGen Platform:

Greater speed and productivity – Thanks to the platform, different teams can work simultaneously on different projects without having to wait for others to complete a task. Despite excellent collaboration, there is no dependency to hamper work speed or productivity.

Excellent scalability – Each microservice can be written with a different technology which ensures that the task of choosing the right stack for specific needs is uncomplicated. Even decoupled services written in diverse programming languages manage to exist in harmony along with others. So when you decide to scale your solution, you can simply add components or services with ease.

More independence – Development of a massive monolith can never be simple unless you have the capabilities of a platform such as Parkar NexGen. It allows teams to work autonomously around the globe or in tandem with extended teams giving them the independence necessary to make technical decisions quickly within a group.

Unmatched simplicity – Considering that each microservice happens to be a separate chunk of code, it is easier to manage the code. Services can be built, deployed, rebuilt and re-deployed as required and managed independently using the NexGen Platform.

Enhanced capabilities – Services can be easily adapted to be used in multiple contexts, which means you can use the same service in different business processes or across diverse business channels as required. If you decide to assign services to team members, you can easily build a smart, cross-functional team that works together to ensure zero friction and exemplary team spirit.

High security – Every time you need to access a microservice that’s outside of the organization’s network, you are required to open a network port that in turns causes security concerns. This is because when you have several opened ports, you are actually increasing the attack surface. This necessitates a reverse proxy or an API gateway layer so that microservices are guarded against exposure to public networks. NexGen Platform ensures secured data access through enterprise API for third-party data interoperability across the architecture and systems.

The platform offers a robust ecosystem to ensure better deployment and management of microservices. When used properly, it can support several use cases. Production-ready microservices come in handy for organizations that have been used to using different languages, libraries, frameworks, and data storage technologies that can be extremely tedious and time-consuming.

Summing up: Robust Ecosystem to Manage Microservices

Production-ready microservices may be just what you need if you wish to build a robust ecosystem to manage microservices. They give teams the freedom to use technology stacks of their choice and the power to operate independently while ensuring peaceful co-existence. If you wish to know the trade-offs of having production-ready microservices, call us today.

Allow us to assess your environment and we will help you choose solutions and strategies that are right for you.

Revolutionize Your Microservices Application Monitoring With Parkar NexGen Platform

Revolutionize Your Microservices Application Monitoring With Parkar NexGen Platform

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Our previous blog addressed SRE and its nitty-gritty and how Google influences our approach towards it. At Parkar, it’s all about helping you get there faster no matter how nuanced your needs are and which stage of adoption you are at while looking for services. It’s all about the need for speed. Not surprising then, this blog is dedicated to microservices and the critical aspect of monitoring them.  In this blog, we will talk about microservices and the critical aspect of monitoring them.

Things were different when you used the traditional monolith system that had different points of failure and dependencies when deployed as a single executable or library. But when it comes to monitoring microservices applications, it is important to get a fresh perspective. Microservices based applications have unique, intensive requirements necessitating all concerned to correlate data from various services. It has very specific monitoring requirements too.

Microservices monitoring – Whys & Hows

Before we delve deeper, we need to have answers to the following questions:

  • Why should systems be monitored and how are things different when monitoring the microservices architecture?
  • What kind of data is required?
  • What are the tools you should be using for publishing, collating and storing data?

What are Microservices

We’ve already explained in detail what microservices is all about in our earlier blogs. It is an architectural style that structures an application as a collection of services that are easy to maintain and test. These services are loosely coupled, independently deployable, and meticulously organized keeping business capabilities in mind.

Often, these are owned by a small team that relies on the microservice architecture to ensure rapid, frequent and reliable delivery of large, complex applications while evolving the organization’s technology stack.

There are potholes to avoid on your road to successful implementation and challenges and strategies too that we’ve covered in detail in our previous blogs.

Moving on, we now tell you how to assess and monitor microservices.

The monolith architecture pattern has worked well for many organizations for several applications, though its limitations are hard to overlook.

Many larger organizations with more complex applications are migrating to the microservice architecture pattern. If you have already migrated and built an application with the microservice architecture, we’ll tell you the ways and means to monitor it and reduce architectural and organizational risk.

Microservices Application Monitoring

For starters, let’s accept no one likes to fail. Complex systems, even monoliths, can operate in a degraded state causing a huge impact on performance and eventually leading to failures.

Monitoring ensures that operators are alert and well-equipped to manage systems as they hit the degraded state way before total failure occurs. As you are aware, there is a Service Level Agreement in place when such services are offered. But the only way to know if it was being honored or not is through effective monitoring.

Monitoring will also render invaluable data that can be employed effectively to enhance service performance.

There will be patterns in system failures that would otherwise go unnoticed. Often times, there is a correlation between events.

Imagine getting information that confirms that most of the time, total system failures occur within an hour of a new deployment.

This kind of information is critical and would alert operators to pay greater attention to the deployment process. This is where application performance monitoring or APM comes into play and is fast burgeoning into a market of its own.

The role of APM is so dominant today that Gartner even publishes a Magic Quadrant report for APM suites. According to a survey by Gartner, 61% of respondents identified APM as important or critical out of which 46% cited end-user experience monitoring as the most critical dimension of APM. It is important however that you are not swayed by everything that’s promised and take the time to critically review solutions that are being offered and look into their ability to adapt to more complex systems and environments.

At Parkar, we raise the benchmarks for end-user experience monitoring. Our focus has been to deliver greater functionality and reliability and our NexGen Platform ensures just that. We offer excellent alerting features and data that can be used effectively by the development and operation teams to shift and filter out all but critically important events. These alerts, in turn, can be escalated via dashboards, emails and other means.

The architecture which encompasses monitoring

As opposed to monoliths that are usually deployed as a single executable or binary library, microservices applications are often deployed as a family of independent services wherein each service is assigned a special function. These services are also expected to communicate with other services to ensure that a particular task or unit of work is carried out in a symbiotic manner.

Through a series of microservices, complex workflows are orchestrated and each service communicates with dependent resources such as a disk or a database or other services as required. This means every interaction is likely to be a potential point of failure that can have a huge impact on the entire system. The only way to prevent systemic degradation or failures is to detect issues early on and raise an alarm.

A robust microservice architecture factor in all the above concerns in development as well as operational contexts. So the development teams get clarity at design time while the operations teams build and support the necessary infrastructure to gather data reported by applications and platforms.

For the short term, the data is used for emergency scenarios like sending out alerts, while for long-term it comes in handy for data mining and analytics to look for patterns. Patterns offer useful insights when it comes to the analysis of common reasons for failures.

Microservices Application Monitoring Metrics to get insights

Application metrics: This applies to the application we are using.

Let’s take an example of a healthcare application, say Patient Registration application. The application accepts user registrations and you would want to know how many registrations were successfully completed in a specific amount of time. This kind of information is necessary for development teams and the organization as a whole to understand how the system functions.

To elaborate this further, let’s take an example where the system usually completes 1000 registrations in an hour and suddenly they drop to just 300 in the last couple of hours.

You know there’s a major cause of concern and the system needs to be immediately investigated for anomalies.

Platform metrics:  These metrics are just what you need to tighten your grip on the infrastructure.

Average response time, average execution time, the number of requests received per minute, etc. are good examples of platform metrics.

Together, they typically offer a dashboard that throws light on low-level system performance and behavior. They alert you to degraded performances that impact overall throughput or lead to a system-wide failure.

Parkar NexGen platform is quick to spot anomalies and prevent failures way before they occur.

Operational Metrics: There will be operational issues that are often disruptive. A classic case in point – new deployments. The correlation between new code deployments and system failures is well known. It is a good idea to record such instances including scaling events, configuration updates, and other operational changes that are crucial and important candidates for monitoring to ensure good system behavior.

A lot of customers use the Parkar NexGen platform to manage and monitor their application deployment. This ensures that there is no loose end and the inbuilt monitoring as part of the NexGen platform takes care of operational issues.

Parkar NexGen Platform and Monitoring

The constant need for speed has given Parkar the edge and motivation to come up with a solution that is revolutionary in every way. As environments and architectures continue to evolve and become more complex, monitoring too is becoming equally complex and critical.

Not surprising then, this need has caused a ripple effect within software management, including monitoring systems. What we offer is a platform that helps you tide over monitoring challenges and level up your business.

Parkar NexGen Platform critically monitors, with the help of Nagios, Datadog:

  • System
  • Infrastructure
  • Networks
  • Containers
  • Applications
  • Databases
  • Webservers
  • Service performance
  • Multi-location services
  • Cloud-Scale monitoring
  • Log consolidation, event correlation
  • APIs

It is important to align your monitoring with the organizational structure. To facilitate smart and effective monitoring, our NexGen Platform ensures that monitoring is easily configurable, non-intrusive and highly scalable.

 

 

Fig: Parkar NexGen Platform Benefits

NexGen Platform benefits:

  • Integrates legacy system and marketplace systems to accelerate your digital transformation journey
  • Reduces app release time from months to days
  • Ensures shorter build times for rapid deployment of new updates and version releases
  • Provides secured data access through enterprise API for third-party data interoperability between legacy and modern systems
  • Offers web service mesh for easy connection with third party wearables and customer platforms
  • Facilitates scalable governance of multiple applications with enterprise-grade protection and support
  • Provides visibility across all the data streams and usage

In closing

The monitoring of microservices is critical. Parkar with its highly effective NexGen Platform is changing the way organizations are addressing their monitoring needs. It offers amazing capabilities to users helping them move with agility in the right direction. It is changing business dynamics not only from microservices perspective but also with its approach towards AIOps. You can experience its benefits too.

Let us talk to assess your environment and we will help you with insights and capabilities to make better business decisions

The Microservices Vs SOA Vs API Mystery Revealed

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In software development, there has been a major drift in the way organizations invest, deploying an architecture-oriented approach. It all started with SOA and then transfigured into something that we call as Microservices. Added to them was another concept, designated as API.

For the past few years, SOA and microservices have remained a topic for discussion. With time, organizations feel the need to transform their workflow and adopt microservice for their software systems.

To start with, we define each of them separately and figure out where the difference lies.

Fig: Different Application architectures 

APIs or Application Programming Interfaces

APIs or application programming interface is a lightweight protocol used by developers for initiating communication between client and server. APIs are all about adding transparency while allowing multiple products or services to interact with each other.

It becomes easy to upgrade an existing infrastructure by adding distinct applications with the help of APIs. APIs extend support when organizations need to migrate to the cloud or shift their existing applications to the cloud. Given the ease rendered, APIs help enterprises collaborate with the teams of IT for integration with cloud-native applications. And that’s where the concept of microservices comes into the picture.

The majority of the cloud-driven operations are based on microservices and they use APIs to connect to the same.

As per WSO2, APIs now account for 25% of internet traffic.

Developers find APIs, one of the most convenient ways, when they seek to connect the organizational ecosystem with the cloud-driven app.

Salient Features of APIs:

  • Outline protocols that determine the manner in which two parties connect.
  • Allow developers to enhance the productivity of developed applications by integrating third-party services
  • Allow microservices to communicate with others
  • In the connected world of today, information is being shared via APIs to external and internal teams, security is a top concern. APIs provide adherence to security standards and safety needs

SOA or Service Oriented Architecture

SOA is an enterprise-oriented form of architecture. It is regarded as one form of software development where different modules of the applications render services to another taking the help of network-specific communication protocols. Now, the communication could be anything from passing a single argument to requesting a piece of information or collaborating for multiple services.

Primarily, SOA emphasizes on the development of individual functions as carried out by each component in a standalone environment. It could be anything from validating a payment or allowing third-party sign-in.

 

Fig : SOA Architecture Elements

 

It is evident that service-oriented architecture is not about modularizing an application but connecting or combining different services to build an app. In simple terms, service-oriented architecture is more about rendering a service, disregarding the fact, how. You can also consider them to be the simplified version of microservices. They are loosely coupled and use enterprise bus messaging protocol to initiate communication between two services.

As per Gartner “SOA reduces redundancy and increases usability, maintainability, and value. This produces interoperable, modular systems that are easier to use and maintain. SOA creates simpler and faster systems that increase agility and reduce total cost of ownership (TCO).”

A well-crafted SOA increases agility over time.

Salient features of SOA:

  • SOA is coarsely grained form of a monolithic application
  • SOA uses the IP network to communicate and connect with distinct services
  • SOA supports multiple message protocol like AMQP, MSMQ and SOAP

Microservices

Microservices, as a generic term, is kind of a software development methodology that focuses on developing modules or smaller chunks of an application. Later, these can be deployed independently within any application, and communicate with the help of the APIs. Unlike, service-oriented architecture, one that uses the enterprise-level messaging protocol, particularly, the IP, microservices induce APIs to connect with distinct modules.

 

 

To put it this way, microservices allow developers to create smaller services and then combine each to cohesively work as a single application. Where developing the entire application as a single standalone concept appears a lot fussy, microservices eases the task of the developer enabling them to work on separate modules independently and then integrate all the services to form the app.

Each module or the service built is capable of running its own process. These services can be integrated with any other service making use of lightweight protocols, called API. It is these APIs that enable the two microservices to communicate with each other.

For instance, consider you have a Healthcare Portal and you want to add an authentication page. What you can do is create a distinct application that is solely dedicated to do authentication and then integrate the same within the existing infrastructure using any kind of communication protocol.

Fig : Microservices Architecture

 

Salient features of Microservices:

  • Microservices eliminate the concept of centralized governance
  • Allow developers to build smaller modules that can run independently.
  • Allow teams to work separately on distinct services and then recombine them as and when needed.
  • Microservices are granulated SOA.
  • Microservices are, generally, deployed in containers

When we look at the three together, we know that APIs are protocols or standards used by developers to initiate communication between two services or applications.

 

Fig: APIs glueing : Monolithic Applications, SOA designed modular apps and microservices

Major Differences – SOA Vs Microservices

  • SOA is service driven and focuses on maximizing service reusability. On the contrary, microservices follow a decentralized approach, where the entire application is decoupled in separate components and each component can be used separately in a standalone environment.
  • SOA makes use of the enterprise bus messaging protocol to promote communication between the two intervening parties, whereas microservices, remaining a step ahead, use APIs to communicate between two components.
  • SOA aims to enhance the reusability of an application, following the share as much as a possible approach. While reusability is possible for microservies too, it promotes decoupling components to build distinct applications, following a share as little as a possible approach.
  • For SOA, any change or modification in the application requires updating the entire monolith. But for organizations that deploy microservices, a new feature calls for new service integration.
  • SOA makes use of multiple messaging protocols whereas microservices are more inclined towards the security aspect and hence, embed lightweight protocols such as APIs, https, etc.
  • Services that share the same data storage are vulnerable to data leaks. Microservices, on the other hand, deploy independent databases for each application, maintaining the integrity of the information stored. In addition, this also helps with performance and scale.
  • SOA promotes sharing multiple components which leads to the creation of data dependency. Microservices couple each component into a single unit, which is independent. This quickens or enhances the speed of the system built using microservices. This, of course, is a big drawback for organizations investing in SOA. In turn, microservices have better time to market advantages.
  • Microservices are smaller components and each is designed to cover up a single purpose. An SOA is bigger in size and the components involved cater to more than one function. Microservices being smaller components makes it  more maintainable.

Summing it up

It is evident that microservices are the finest form of SOA and use APIs to communicate with each other. It would not be wrong to state that an API is a crucial element of microservices. It is only with the help of APIs that two microservices communicate with each other to build the final application.

In short microservices focus on what do you want to solve? Employing the microservices kind of architecture, you would need the right set of strategies as decomposing the application into a microservice-based application isn’t easy, let alone defining it.

The choice of architecture is better suited to the requirements of the project. For applications that mandate complex elements with varied structural components, SOA serves the purpose. On the other hand, for instances where developers seek a better hold at their development process, segmenting applications into smaller chunks, microservices lead the charge.

Each has its own set of features and custom-fit to map a particular requirement. And so it is the application that determines which architecture would benefit the development process.

How Google Is Changing the way we Approach SRE

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Software developers find themselves chasing bugs and putting out production fires a bit too often with new codes and updates coming up all the time. Any web application that enjoys decent traffic will often end up with challenges pertaining to overseeing deployments, monitoring performance and reviewing error logs.

While the development teams want to get things moving really fast, the operation teams are always cautious fearing things might blow up in production. This is where site reliability engineering or SRE comes into play.

SRE empowers software developers to own up the ongoing daily operation of the application in the production phase. In that sense, it eliminates considerable load pertaining to application monitoring off the shoulders of operations teams.

Says Niall Murphy, “SRE is what happens when you ask a software engineer to design an operations function.”

Endowed with a deep understanding of the application, the code and how it’s configured, site reliability engineers know exactly how it runs and scales.

SRE at Google

At Google, SRE is an integral aspect of engineering and perceived as something that happens when a software engineer is asked to solve an operational problem. As such, it considers SRE as a mindset; a set of metrics, practices, and means to ensure systems reliability.

Often times, there is no clarity when it comes to pinpointing exactly what successful SRE implementation is. Google has it all- from workbooks and tips to non-exhaustive checklists that can be used as per the needs and priorities of team members.

SRE is not an exact science, which means challenges will vary and continue to crop up along the way. In that sense, SRE is an ongoing journey perfected with experience and sincere efforts.

Google aims to keep critical systems up and running despite natural calamities, bandwidth outages, and configuration errors. Google has its own platforms to manage, maintain and monitor them, and also repair, extend or scale code to keep them working.

For the same reason, Google’s SRE teams comprise people from both systems and software backgrounds. This informed mix has been helping Google address mammoth tasks such as developing large systems ranging from planet-spanning databases to near real-time scalable data warehousing.

Managing a range of systems and catering to a user population measured in billions, Google drives reliability and performance by mastering the full depth of the stack.

Automating jobs is key to SRE

Google has always been working diligently on determining the amount of time a team member is allowed to spend on toil.

While some take this limit as a cap, Google encourages its customers to look at it as a guarantee and a means to curating an engineering-based approach to problems instead of toiling at them aimlessly and laboriously.

In a typical Google environment, you enjoy reduced mean time to repair (MTTR) and greater agility for developers since early detection of problems means lesser time and challenges in fixing them. Late problem recovery is not so much of a problem anymore with Google enabled SRE.

SRE the Google way

Google’s SRE team is a mix of academic and intellectual backgrounds. While doing work that has been historically done by the operations team, the SREs have software expertise with a predisposition and ability to design and implement automation to replace human labor.

While doing so, they are focused on their core- engineering. Without engineering, it is impossible to keep pace with the growing workload. A conventional ops-focused group then begins to scale linearly in tandem with service size.

Google places a 50% cap on the average ‘ops’ work including on-call, tickets, manual tasks, etc., for all SREs to ensure efficient management of workload and also that the SRE team has enough time on hand to make the service stable and operable.

The SRE team is expected to have very little work on the operational front and should engage actively in development tasks. The idea is a move towards an ‘automatic’ not just an automated environment where systems will run and repair themselves.

Google expects SRE teams to utilize the remaining 50% of the time on development. For this, the way SRE time is spent is closely monitored. This could require shifting some of the work back to the development team or adding more staff without assigning the team additional operational responsibilities in a way that there is a balance between development and ops tasks and the SREs have greater bandwidth to engage in autonomous engineering.

This approach has many advantages. These include:

  • Bridging the gap between ops and development teams
  • Constant monitoring and analysis of application performance
  • Effective planning and maintenance of operational runbooks
  • Meaningful contribution towards overall product roadmap
  • Manage on-call and emergency support
  • Ensure good logging and diagnostics for software

Our approach to SRE

While Google continues to offer unmatched capabilities with SRE, we assume the responsibility of offering viable, customizable SRE to our customers keeping the signature benefits intact. We offer the best in SRE which is backed by our NexGen platform.

The SRE team at Parkar is responsible for latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

We ensure a durable focus on engineering, enabling to move fast without breaking any SLO.

At Parkar the SRE team has two goals.

  • A short term goal to fulfill the product’s business needs by providing an operationally stable system that is available and scales with demand, with an eye on maintainability, and
  • A long term goal to optimize service operations to a level where ongoing human work is no longer needed, so the SRE team, can move on to work on the next high-value engagement.

Proactive planning and coordinated execution ensure that the SRE team meets expectations and product goals while optimizing operations and reducing operational costs.

The planning is done at two connected levels,

  1. With developer leadership, priorities are set for products and services and yearly roadmaps are published.
  2. The roadmaps are reviewed and updated on a regular basis and quarterly or otherwise goals are derived that line up with the roadmap.

Some of our key SRE aspects include:

  • Reliability – Maintaining a high level of network and application availability
  • Monitoring—Implementing performance metrics and establishing benchmarks for better monitoring
  • Alerting—Promptly identifying issues and ensuring that there is a closed loop support process in place to solve them
  • Infrastructure—Understanding cloud and physical infrastructure scalability and limitations
  • Application Engineering—Understanding application requirements including testing and readiness needs
  • Debugging—Taking into account specifics pertaining to systems, log files, code, use case and troubleshooting to debug as required
  • Security—Understanding common security issues, as well as tracking and addressing vulnerabilities, to ensure systems are properly secured
  • Documentation – Prescribing solutions, production support playbooks, etc. keeping in line with best practices
  • Best Practice Training – Promoting and evangelizing SRE best practices through production readiness reviews, blameless post-mortems, technical talks, and tooling

Parkar SRE team enabled a leading retail organization in the US to achieve efficiency in monitoring and alerts enabling the organization to attain a very high site availability and vastly improved performance with a reduction in manual efforts for managing the overall site.

The early wins are

    1. Achieved 90% fast identification/removal rate of Production Issues.
    2. Achieved 99.99% High Reliability and availability.
    3. Achieved 85% improved and efficient Monitoring and alerts.

SRE onboarding

While there are a few basic things to consider, SRE onboarding rules are not written in stone. They vary from one organization to another. Organizations need to understand how they can benefit from embracing SRE. Identifying implementation and operational deficiencies can go a long way in the effective adoption of SRE. Once the decision to embrace SRE is made, it becomes necessary to identify bug fixes, process changes and determine the required service behavior before onboarding the service.

Let us talk to assess your environment and discover a whole new world of possibilities.

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How to Create Your Top AIOps Tools Strategy

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Two of Australia’s largest supermarket chains had to close their stores last year due to technical issues they suffered nationwide. This resulted in a huge loss of revenue, not to mention the high level of frustration faced by customers. It could have however been avoided.

The truth is that IT teams are dealing with a huge amount of data using tools and techniques that are often causing delays in identifying and resolving issues. What they need is a robust AIOps strategy. When leveraged well, AIOps will have a transformative effect on IT.

As Senior Director Analyst Padraig Byrne at Gartner rightly points out, “IT operations are challenged by the rapid growth in data volumes generated by IT infrastructure and applications that must be captured, analysed and acted on. Coupled with the reality that IT operations teams often work in disconnected silos, this makes it challenging to ensure that the most urgent incident at any given time is being addressed.”

The immediate need is to prevent, identify and resolve high-severity outages and other related problems that pose challenges for the Operations teams.

The answer? Artificial Intelligence for IT operations (AIOps). What they need then is a roadmap that’s robust and effective. Here’s how we can create the perfect AIOps tools strategy.

Traditional tools and AIOps

According to Gartner, the exclusive use of AIOps to monitor applications and infrastructure in large enterprises will rise to 30% in 2023 as compared to 5% in 2018. In our previous blog, we had discussed the many components of AIOps.

It’s time we understood how we can take the AIOps plan forward. An emerging trend as identified by Gartner suggests that the traditional tools and processes are not suited for dealing with the challenges faced by modern digital enterprises due to the humungous amounts of data and agility.

Gartner believes that organizations need a big data platform that allows the merging and coexistence of IT Service Management (ITSM), IT Operations Management (ITOM), and IT Automation at the data layer.

The platform should support real-time analytics that is managed by machine learning that processes and supports supervised as well as unsupervised data and also has answers to deep historical queries.

Tools in IT silos will remain sovereign, which means, Service Management will still handle incidents, requests, etc. while Performance Management will manage metrics, events, logs, etc. but the data will be connected and analysed in a way that enterprises would be able to make faster decisions while speeding up process and task automation.

The goal of AIOps tools strategy

The ultimate goal for having an AIOps tool strategy is to ensure that the data flows freely from multiple IT data sources into the platform. And then it is analysed and processed, automated workflows are triggered. And the entire system works in a way that it adapts and responds to the changing data volumes. The response should be automatically adjusted as per the data and its sensitivity and concerned administrators should be duly informed.

Use cases must be identified early on. The focus should be on questioning the ‘why’ of desired outcomes, prioritizing use cases, and identifying the gaps between capabilities, tools, skills, and processes.

With time, technologies will change, priorities will shift and new use cases will keep coming up, and accordingly, your desired outcomes will change too. Your AIOps tools strategy, therefore, should be able to address these challenges and open up a whole new world of possibilities.

Assess your data streaming capabilities to help with AIOps

The whole crux or the intent of the strategy would be to ensure the free flow of data from disparate tools into the big data platform. You, therefore, need to assess the ease and frequency with which data flows so that you can receive and send data in real-time.

Not all IT monitoring and service desk tools support outbound data streaming. While they may support programmatic interaction in the latest versions using REST API, they may not support streaming in the case of traditional relational databases like Oracle or SQL even if they have a programmatic interface. Due to this lack of support, the performance impact will not be as desired. You need to have clear answers to questions like:

  • How and what kind of data do I get from existing tools?
  • How often can I use it?
  • Will I be able to do so programmatically?

Once you have pertinent answers, you will be in a position to tweak your data consolidation strategy and replace your IT tools for effective data streaming in real-time. Assessment of data streaming capabilities, therefore, should be treated as a high-priority task when you decide to develop an AIOps tools strategy.

Establish mutually agreeable data sharing practices for better management

It is important that the IT Operations team and the IT Service Management team come together to review the data jointly. For the same, it is crucial to have clearly defined roles and responsibilities.

While they don’t need to analyse the entire volume of data, they would still require assessing of data that tells them what’s happening in their environment, what actions need to be taken and accordingly make decisions that are tracked for effectiveness.

Teams should agree on the following:

  • Deciding what data is required
  • Where it can be stored
  • Create joint access for sharing and review

With DevOps teams using Jira to log defects and enhancements, it has become even more important for enterprises to identify challenges and work unanimously to arrive at a plan to collate and review data together. Parkar NextGen Platform, for instance, comes with dashboards to help filter data for specific uses of varied IT audiences.

Automation is key to AIOps

While everyone understands the importance of automation, we have a long way to go before everyone embraces it completely. In an environment where data moves and grows beyond the human scale, it is critical to automate all tasks and orchestrate processes.

DevOps teams are now moving at lightning speeds to automate and orchestrate things and plug into the CI/CD toolchain. With the right processes and teams, you will be able to know who owns the code, what is its impact on production, identify developer backlog and measure productivity effectively. All you need to do is automate and orchestrate the things they do across siloed tools.

Parkar NextGen Platform

The steps mentioned above identify and iterate just a few of the key elements of developing an effective AIOps tools strategy. Alternatively, you can leverage Parkar’s robust platform to get a better grip on your IT functions and align them with your business goals.

Broad business benefits:

  • Enriched AIOps data
  • The clarity to prioritize issues
  • Automate service assurance through a model-driven approach
  • Excellent algorithmic correlation
  • Cognitive insights to process data more efficiently

Those who have used the platform have experienced incredible results. Primary Operational Benefits include:

  • Reduction in tedious manual tasks: 74%
  • Faster MTTR: 67%
  • Anomaly Detection: 58%
  • Casualty Determination: 48%
  • Alert co-relation and inferencing: 49%
  • Data insights: 73%
  • Noise Reduction: 28%
  • Root Cause Analysis: 68%

 

Closing Thoughts

AIOps adoption is critical for successful digital transformation. It’s time you realized the full potential of AIOps and see how it can put you on the road to success with machine learning, big data, and analytics. Request a demo or call us today and we would be happy to take you on a tour of amazing possibilities. What we promise is greater efficiency. The question is- Are you ready to embrace AIOps?

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How Parkar NexGen Platform Is Changing the Way we Approach AIOps?

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How Parkar NexGen Platform Is Changing the Way we Approach AIOps?

AIOps or Artificial Intelligence for IT operations, a term initially coined by Gartner, employs advanced analytics in the form of machine learning (ML) and Artificial Intelligence (AI) to automate operations in a way that enterprises can move forward towards their goals with agility and efficacy.

What it eventually does is bring about predictive outcomes that can lead to a faster root-cause analysis (RCA) and also speed up the meantime to repair (MTTR). The intelligent, actionable insights that AIOps offers helps enterprises attain a high level of automation as well as collaboration thereby helping them make huge savings in terms of resources and time.

AIOps bringing successful digital transformation

At Parkar, we understand the role of AIOps in bringing about a successful digital transformation where workloads and processes are handled with precision with lesser dependency on humans. There is so much riding on AIOps today, that we’ve curated a platform that gives enterprises greater agility and innovation to alleviate workload and create better user experiences.

There have been significant changes in distributed architectures, multi-cloud, containers, and microservices that have in turn increased the complexities of the IT infrastructure. The number of services and applications that rely on the infrastructure is large. Even the slightest changes to these services or applications can have a domino effect within the infrastructure to an extent that’s beyond the control of humans.

What we need to address this situation is a robust AIOps strategy to create real-time systems where context-rich data travels through the full application stack, thus curtailing noise and improving time to resolution through automation.

Parkar’s take on AIOps

The realms of data humans have to go through on a daily basis can be frustrating. We need good insights that can translate into data-driven decisions and help curtails costs by understanding hardware capabilities and factors that adversely impact cost savings.

Through a highly efficient NexGen platform, we also hope to eliminate the skills gap by ensuring better and easier access to data that helps experts focus on key decisions and improves the learning curve for new members.

We want businesses to effectively overcome customer frustration by addressing application slowdowns, particularly on busy, high transaction days. The rationale is to pull them out of fire fighting mode and give them a competitive edge in a thriving but aggressive IT environment.

The NexGen Platform

To address all the issues discussed above and to offer a world of benefits to customers, we created a platform that changed the business dynamics for ambitious enterprises.

It constantly captures important information that comes from various sources including operators’ experience and stores it for future reuse. It hugely relies on root cause analysis and algorithms to help organizations resolve incidents and perform smarter IT operations.

Parkar also depends on its proven track record of helping enterprises deploy smarter tools and solutions to monitor, integrate, perform and excel. The platform it offers delivers NexGen AIOps solutions with end-to-end capabilities in AIOps transformation through purpose-built Machine Learning algorithms. Unified alert management, root cause analysis, anomaly detection, and predictive capabilities are just a few of the many things the platform offers to aid organizations to map their digital transformation journey.

The platform is now helping organizations from different sectors including retail and healthcare, helping them work faster and smarter.

Case in point

A leading healthcare organization from the US known for its excellent services and quality care faced the challenge of data management. It has a large scale enterprise network it relies on for providing better services and creating pleasant user experiences. The expanding network brought along the challenge of monitoring and administering networks, managing traffic issues, and fixing application malfunctions.

The need for embracing emerging technologies was felt more than ever before since it was becoming increasingly difficult to monitor network segments while keeping a tab on traffic or application performance. A robust solution that could perfectly capture network operations data across the many application layers with relevant insights was immediately needed. Our platform was just what they needed.

Measures were immediately implemented to address issues and facilitate smoother data management. These were as follows:

  • Service and device attributes such as service name, service components, and topology were assigned to establish a correlation across service and infrastructure layers and enrich data.
  • Priorities were set based on business and service impact so as to help operators address issues based on the extent and gravity of the impact caused.
  • Automated service assurance through a model-driven approach was ensured.
  • Automatic noise reduction was achieved.
  • Patented algorithmic and machine learning techniques were leveraged to build algorithmic correlation through clusters of related alerts automatically. These helped identify unique situations without necessitating laborious development and time-intensive maintenance of rules, filters or inventory-based service maps.
  • The smart algorithms ensured efficient data processing since they can now expertly derive cognitive insights from raw data sets mitigating the risk of operator fatigue and maintenance issues and reducing metrics like the Mean Time to Detect and Mean Time to Repair by almost fifty percent.

What we achieved:

The figure below is a statistical representation of what we achieved for our customers within a short period of time. The numbers reflect the power and efficacy of our platform.

What we need is context-infused AIOps

We need to take important steps towards creating actionable, IT operational data with an AIOps strategy that functions at machine speed. Merely collecting data is not enough and what is actually needed is contextualizing it so as to enrich its quality and arrive at automated but dependable outcomes.

Fig: 5 Step towards achieving actionable AIOps insights

At Parkar, we address these needs as follows:

Data collection

Data is collected from various sources including agents, operators, devices, applications, and services based on the type of asset that needs to be assessed and monitored. The IT environment needs to be constantly observed for the same.

Data cleansing and preparation

This is achieved in stages and involves various aspects including data duplication, time synchronization, single data lake, etc. each playing a significant role in the process of cleaning and preparing data. No AIOps strategy will work unless the data is clean, precise and perfectly aligned with your objectives.

Data enrichment

It’s impossible to enrich data without contextualizing it as it gives additional insights and perspective to raw data. Meta-data applied to a device, service metrics, application or infrastructure makes data more useful and insightful.

Data analysis

Operations teams are inundated with data. This puts a huge burden on them and also escalates analysis costs that result from staffing and data storage. AIOps analyzes, segregates and consolidates data by means of machine learning.

Action

Context-rich data is always relevant and accurate facilitating better and fast decision making. It also helps organizations take automated actions to initiate changes, send notifications or make recommendations.

 

There is a seismic shift towards next-generation solutions including containerization, microservices, cloud, etc. and it’s hard to miss. It urges IT operations to revisit and recalibrate their monitoring and management tools and embrace an AIOps-enabled approach. It is the only way to close the gap between IT and business.

Says Padraig Byrne, Senior Director Analyst at Gartner, “IT operations are challenged by the rapid growth in data volumes generated by IT infrastructure and applications that must be captured, analyzed and acted on. Coupled with the reality that IT operations teams often work in disconnected silos, this makes it challenging to ensure that the most urgent incident at any given time is being addressed.”

Clearly, AIOps platforms are the answer to the perennial need for analyzing the deluge of data with respect to volume, variety, and velocity. It’s time enterprises embraced them with open arms.

In closing

Parkar has a prolific experience and capabilities to help enterprises with their long-term business goals. Our NexGen platform stands testimony to our constant endeavor to offer better and reliable solutions to all enterprises’ IT concerns. We strongly believe that the effect and impact of AIOps will be transformative. The question is- are you ready to adopt it?

Let us talk to assess your environment and discover a whole new world of possibilities.